Face masks indoors please.

Downton Surgery

To all our Patients,

We are all concerned about the effect of the Omicron virus and are aware of the warnings from the Prime Minister. As per Government advice, we are currently prioritising the patients who are in most need of medical help. By only ringing the surgery when it is essential, we can respond to our patients with the highest need more efficiently. 

It is important that you continue to put your health first so please continue to seek urgent medical help when you need it.

The call to support delivery of the new booster campaign has made it impossible for us to maintain all normal services. If you need routine care and your condition is stable, we may need ask you to wait longer than usual to arrange an appointment.

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We realise that it is frustrating to have to wait longer than usual for routine appointments and reviews, but we ask for your patience and understanding when contacting the surgery. Calling at 08h30 and 14h00 is advised as our availability is very restricted. This is so we can provide a safe service. We will continue to look at urgent cases when we're full, but you may be directed to somewhere that can see you in a safe time frame (like 111, the emergency department or the walk in cetnre).

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We'd love to be able to offer everyone same day appointments like the old days, but we live in a very different world now. This is as frustrating for us as it is for you. We are proud to have remained open, offering and delivering a safe effective service even though it looks and feels rather different.

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Before contacting the practice, please do consider self-help and pharmacy options such as these

 

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Dr Cheng and Partners