To all our Patients


We are aware of the lifting of the remaining Covid restrictions in England from 19 July.


Medical settings are a higher risk environment and will need to be subject to more control measures than other public facilities.


We are acting very cautiously and are maintaining:

  • Social distancing

  • Face coverings

  • PPE for healthcare staff


The delta variant is more transmissible and patients may come to the surgery when they are contagious.


It is our duty to do all we can to keep both our patients and our staff safe whilst we deliver our care.


Thank you

Dr Cheng and Partners

We are only able to accept contactless payments for prescriptions currently. Thank you for your understanding at this time


The delta variant of Covid has confused some of us.

This is now the variant causing 99% of cases in the UK.

But it causes different symptoms:


Runny nose, earache and headache


It sometimes causes a sore throat, tummy ache, diarrhoea and vomiting. Official advice has not been updated. It is up to us to stay aware and be safe.

If you have new viral symptoms, you need to get a PCR test (call 119):


  • Lateral flow tests are the best mass produced cheap test we have.

  • These are NOT accurate enough for anyone with symptoms of coronavirus.

  • If you have any symptoms you need a PCR test (call 119)

  • If this is negative this could be a problem with the test and you still might have COVID.

  • If you feel really poorly, call us or 119.


The reception remains closed for the safety of patients and staff. We will greet you at the window and will help with all your enquiries. Often email is more effective


Guidelines for Appointments


Your consultation can now be a video consultation. This can happen through your smartphone.

Doctor Appointments

Contact is reduced to a minimum for everyone's safety.  We offer telephone appointments, with face to face appointments by invitation only.


Nurse and Health Care Assistant Appointments

We are only providing essential services which include :


  • Dressings and removal of sutures

  • Leg ulcers

  • Very limited blood tests

  • All immunisations and holiday vaccinations

  • Hormone injections (eg Zoladex & Prostap)

  • Depot injections


Prescriptions and Ordering Medicines

Please continue to order through the existing routes : Postbox , Online Access or email but note that we are unable to take prescription requests over the telephone.     


Please allow 5 days for your prescription to be prepared given that we are likely to encounter staffing shortages and much high demand.

If you are self isolating and are unable to collect your medication please arrange for it to be collected by a relative or friend.  If this is not possible we may be able to offer a home delivery service to patients that are housebound. Please contact us if you would like information about this service.


If you would like to register for the online prescription service, we accept registrations via email.  Please send your name, date of birth, address and a scanned copy of your driving licence or passport to and ask to be registered for the online prescription service.  You will be emailed your logon details and password.


Physiotherapy Appointments

Only urgent appointments will be seen. You will be contacted if your appointment has to be cancelled.


IAPT Appointments

Face to face appointments at the surgery have been changed to remote (by telephone or video call).


Midwife Appointments

These appointments can sadly no longer be at the surgery (we've run out of clinical space). Your midwife team can be contacted via the hospital for up to date information.


Social Prescriber

We would like to encourage you to help your neighbours who may be self isolating or any members of the community who are housebound and/or over the age of 70 who have been advised to remain indoors. You may find the attached a good way to offer your help to those in need.

Alternatively, please leave a message for Carol Baker our Social Prescriber, who will be happy to try and help you or signpost you to someone that can.  Please note she will be working alternate weeks so may take up to 10 days to respond to your enquiry. 


Please continue to monitor both the national and local news as this is a fast changing situation. We will endeavour to provide a service for as long as we are able whilst keeping everybody safe.


Thank you for your understanding,


The Downton Surgery Team.

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